Privacy Policy

Last updated: August 2025

Introduction

Welcome to Dream Frog. We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding your personal data when you use our independent music streaming platform.

Information We Collect

Account Information

  • Email address and username
  • Profile information you choose to provide
  • Payment information (processed securely through third-party payment processors)
  • Artist/label information if you're a content creator

Usage Information

  • Music streaming and listening history
  • Download history and purchased content
  • Search queries and browsing behavior
  • Device information and technical data
  • Queue and playlist data

Content You Upload

  • Music files, artwork, and metadata (for artists and labels)
  • Profile images and biographical information
  • Communications with our support team

How We Use Your Information

Core Platform Services

  • Providing music streaming and download functionality
  • Processing payments and subscriptions
  • Managing your account and preferences
  • Implementing our user-centric payout model

Artist Compensation

  • Calculating and distributing subscription fees to artists you listen to
  • Processing music purchases and downloads
  • Managing gated content access

Platform Improvement

  • Analyzing platform usage to improve our services
  • Providing customer support
  • Ensuring platform security and preventing fraud

Music Recommendations

Unlike other platforms, Dream Frog minimizes algorithmic recommendations. When we do provide suggestions, they are primarily based on:

  • Human curator recommendations
  • Artist and community suggestions
  • Basic genre and similarity matching

We do not create detailed behavioral profiles for targeted advertising, as we do not use advertisements on our platform.

Information Sharing

With Artists and Labels

We share aggregated, anonymized listening data with artists and labels to help them understand their audience and receive fair compensation through our user-centric model.

Service Providers

We work with trusted third-party service providers for:

  • Payment processing (we do not store your full payment details)
  • Cloud storage and content delivery
  • Email communications
  • Analytics and platform monitoring

Legal Requirements

We may disclose information when required by law or to protect our rights, users, or the platform from illegal activities.

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and monitoring
  • Secure payment processing through certified providers
  • Limited access to personal data on a need-to-know basis

Your Rights and Choices

Account Management

  • Access and update your profile information
  • Download your data
  • Delete your account and associated data
  • Manage your subscription and payment preferences

Privacy Controls

  • Control who can see your listening activity
  • Manage email communication preferences
  • Opt out of non-essential data collection

Data Retention

We retain your information for as long as necessary to provide our services and fulfill our legal obligations:

  • Account data: Until you delete your account
  • Listening history: 7 years for payout calculations
  • Payment records: As required by financial regulations
  • Support communications: 3 years

International Users

Dream Frog operates globally and may transfer your data across borders to provide our services. We ensure appropriate safeguards are in place for international data transfers and comply with applicable privacy laws including GDPR, CCPA, and other regional privacy regulations.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of Dream Frog after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: hello@dreamfrog.com
  • Through our support system on the platform

For EU residents with GDPR-related inquiries, please include "GDPR Request" in your subject line.